{"id":10510,"date":"2023-01-27T10:02:46","date_gmt":"2023-01-27T09:02:46","guid":{"rendered":"https:\/\/prod.tubesca-comabi.com\/product-support\/"},"modified":"2023-10-24T14:54:03","modified_gmt":"2023-10-24T12:54:03","slug":"product-support","status":"publish","type":"page","link":"https:\/\/prod.tubesca-comabi.com\/en\/product-support\/","title":{"rendered":"Product Support"},"content":{"rendered":"\n
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Need technical support?<\/h2>\n\n\n\n

Our Client Services take care of disputes relating to:* SERVICE: Quantity errors, reference inversions, damaged or missing products, etc. <\/strong>* PRODUCT: Anomalies associated with product quality (product under warranty)<\/strong>* CLIENT: Client return agreements (equipment returns)<\/strong><\/p>\n<\/div>\n\n\n\n

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Product Support management<\/strong><\/h2>\n\n\n\n

For any orders for spare parts not included in the catalogue, head to our online store https:\/\/boutique.tubesca-comabi.com<\/strong><\/a> to place an order directly. Quick and simple to use, the spare parts online store lets you order replacement parts for your products, whether you’re a reseller or user<\/strong>: Ladders, step stools, scaffold towers, platforms, ladder lifts and trailers.<\/p>\n\n\n\n

N.B.: For the ladder lift range, please contact Product Support by email or phone before placing an order (parts may not be compatible depending on generation). <\/em>.<\/p>\n\n\n\n

For any equipment repair requests, depending on the product category, submit the request by email.<\/p>\n<\/div>\n<\/div>\n\n

LIGHTWEIGHT ACCESS AND SCAFFOLD TOWERS<\/strong><\/th>FIXED SCAFFOLDING AND LADDER LIFTS<\/strong><\/th><\/tr><\/thead>
All ladder ranges<\/td>Fixed scaffolding<\/td><\/tr>
Step stools<\/td>Ladder lifts<\/td><\/tr>
Platforms (Sherpa, Veloce, Raptor)<\/td>Steel and aluminium scaffold towers: Neolium<\/td><\/tr>
Aluminium scaffold towers:Totem 2, cross 2, runner, speedy, X-TOWER, Z-TOWER<\/td>Platforms: Tetris, Helis<\/td><\/tr>
sav@tubesca-comabi.com<\/a><\/strong><\/td>iperret@tubesca-comabi.com<\/strong><\/a>or +33 (0)4 74 08 89 69<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n

For export: Please contact the sales assistant assigned to your account, or send an email to<\/em><\/strong> sales@tubesca-comabi.com<\/em><\/strong><\/a><\/p>\n\n

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Claim management <\/strong><\/h2>\n\n\n\n

2a) If you have a claim concerning the quality of your products, please send us your order number and delivery note, product reference, disputed quantity, manufacture date and purchase date, and a description of the issue with photos, by email in line with the product division defined in the table below.<\/strong><\/p>\n\n\n\n

2b)<\/strong> If you have a claim concerning your delivery (missing items, wrong reference, wrong address, damaged items), please send us the concerned delivery note, the nature of the dispute raised and the reference concerned, if it regards damaged products, a copy of the delivery form signed by the carrier acknowledging the reservations characterised, by email in line with the product division defined in the table below.<\/p>\n\n\n\n

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More details in our terms and conditions<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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FAQ<\/h2>\n\n

1. A product and its use<\/strong><\/h6>\n\n
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